It’s 2020. Digital communications are taking over the world. In many industries, you don’t even have the option of talking to a live person when you need help or customer service. The best solution that many companies offer is an automated chatbox or an option to send an email (that may or may not ever get answered). If you’re lucky, you’ll chat with someone who lives far, far away, who you have trouble communicating with. It’s just the way of the world these days.
But not everyone sends you to a mysterious chatbox or overseas when you dial the number on their website. Not Vestra Logistics.
Typically, when you work with a shipping logistics company, how much personal contact do you have with the person behind the computer? How’s the customer service when you have a question? Do you know who your point of contact is? Who’s the face behind the computer?
At Vestra, we pride ourselves on our customer-driven culture. We are real people with real faces on the other end of the line, and we care about developing a positive relationship with you. We always provide top-notch quality customer service. Humanizing the logistics, shipping, and transportation processes are very important to us. We hold our company to the highest standards, and it shows.
Shaking it up
Sometimes when you march to the beat of a different drummer, you win. And that’s our goal. We’re shaking things up at Vestra Logistics. We are the company that is changing the way you think about customer service. We’re throwing it back to the “old” days in the transportation industry. When you call us, you speak to humans. On phones. Radical!
We’re more than a transaction
You’re not just a number with us. You’re a partner. We’re in the business of building relationships. At first, when you partner with us, we hope you’ll be pleasantly surprised by our service-driven culture. We’re not machines or faceless voices sitting behind a desk; we’re people who care. And we want to build a relationship with you, not simply finish a transaction and move onto the next one. Once you start working with us, you’ll never want to go back. Our accessible, communicative, trustworthy team stands above the competition. What a breath of fresh air it is to talk to an actual human on the other end of the line!
We’re in it for the long haul (tee-hee)
We like long-term relationships. Quickie hookups? Not so much. You know what we mean. We want to get to know you so that we can help you with your shipping and logistics needs in the future. Then we can anticipate your needs and how to find the best logistics and shipping solutions that will work best for you for every situation and puzzle you throw our way.
Your shipments are safe with us
Whatever it is that you need to ship, it will get there safely when you work with Vestra. It will arrive at its final destination in one piece, even if it has to travel via multiple channels. We offer many shipping services so that we can deliver your goods to wherever they need to go:
- Domestic Trucking. We have the resources and connections to provide fast and affordable domestic ground shipping. For smaller shipments, we can move your products with cargo vans. For large or awkwardly shaped machinery, we use flatbed or heavy haul trucks. For goods that need to be refrigerated, we use reefer trucks.
- Project Cargo. It’s not just an empty boast when we say that we move what other shipping companies can’t. We have years of experience with complex projects. We move out-of-gauge equipment that doesn’t fit in standard shipping containers, ground ship heavy lift equipment that is too heavy to be moved on major roads, and transport high-value equipment on a tight deadline.
- Full-Service Customs Brokering. Our experienced brokers are licensed through the US Customs and Border Protection agency. We can help you avoid common challenges to clearance and get your imported goods through customs as expediently as possible. Some of our customs broker services include remote location filing, binding rulings, and customs bonds.
- Import and Export Consultation. We can assist with all shipping documentation (including the bill of lading), provide you with different cargo insurance options, and even act as a liaison between your business and the government agencies that need to approve your merchandise.
- Partnering with Ocean and Air Freight Transportation. Our top-notch partners can transport your goods to and from any major port, thanks to our contracts with major shipping lines and consolidators. Shipping by air is typically more expensive than shipping by ocean, but there’s a time and a place when this is a necessity. We’ll work with you to come up with the most cost-effective solution for your project.
Buy cheap, buy twice
What are you willing to sacrifice to get your goods to their destination safely? Perhaps you’ve heard the adage: Buy cheap, buy twice. You better believe it. It’s a thing. The best things in life…aren’t cheap. We offer competitive pricing, but sacrificing quality for saving a few bucks is not usually the wisest choice. At Vestra, we know you need to get your shipments to their destinations safely, and we’ll do our best to find you the best price without sacrificing the quality of our services.
Shipper brokers building a culture of trust
Who’s your shipping partner? When you partner with Vestra Logistics, you get instant access to our service-driven culture. We’re not machines; we’re people who care. We have dedicated logistics professionals to meet all of your needs 24/7/365. Visit our website to learn more or call us at 844-7VESTRA (783-7872). We’re partners you can trust, and we can’t wait to talk to you!